Privacy Policy

Effective Date: October 5, 2026

Custom Group Services ("Custom Group Services," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or otherwise interact with our online services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Your name

Email address

Phone number

Company or organization name

Information submitted through contact forms, quote requests, or other forms on our website

Any other information you choose to provide when communicating with us

We may also automatically collect certain information when you visit our website, including:

IP address

Browser and device information

Pages visited and actions taken on our website

Referring website or source

Approximate geographic location

Date, time, and duration of visits

Advertising and analytics identifiers

How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests

Provide information about our products or services

Communicate with customers and prospective customers

Operate, maintain, and improve our website

Understand how visitors use our website

Measure the effectiveness of our marketing and advertising

Display relevant advertising to previous website visitors

Protect our website and business from fraud, misuse, or security threats

Comply with applicable legal and regulatory requirements

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar tracking technologies to operate the website, understand website usage, measure marketing performance, and support advertising.

These technologies may collect information about your browser, device, website activity, and interactions with our advertisements.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Google Analytics

We use Google Analytics to better understand how visitors interact with our website.

Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate location, traffic sources, and interactions with website content.

Google may process this information in accordance with its own privacy policies and terms.

Meta Pixel and Retargeting

We may use the Meta Pixel and other Meta advertising technologies provided by Meta Platforms, Inc.

These technologies help us understand how visitors interact with our website, measure the effectiveness of our advertising, and create audiences for advertising purposes.

This may allow us to show advertisements to people who have previously visited or interacted with our website when they use Facebook, Instagram, or other platforms within Meta's advertising network.

Meta may collect or receive information from our website through these technologies and process that information according to its own privacy policies.

Other Analytics and Advertising Technologies

We may use additional third-party analytics, advertising, and tracking technologies from time to time.

These service providers may use cookies, pixels, or similar technologies to collect information about website visits and interactions.

This information may be used for analytics, advertising measurement, audience creation, retargeting, or improving our marketing.

Third-party providers process information according to their own privacy policies and terms.

How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, website, analytics, advertising, communications, or other services.

We may also disclose information when required by law, to respond to lawful requests, to protect our legal rights, or to protect the security of our business, customers, or website.

Some third-party service providers may process or store information outside of Canada. As a result, information may be subject to the laws of the jurisdiction where it is processed or stored.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet our business requirements, and comply with applicable legal obligations.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law, you may have the right to request access to or correction of personal information we hold about you, or to withdraw consent to certain uses of your information.

You can also manage cookies and similar technologies through your browser settings and, where available, the privacy or cookie controls provided on our website.

Advertising preferences may also be managed through platforms such as Google, Facebook, and Instagram.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of websites operated by other organizations.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal requirements.

When changes are made, the updated policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, please contact Custom Group Services through the contact information provided on our website.

Custom Group Services

Effective October 5, 2026

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